Terms and conditions

Terms and conditions

Privacy Policy on Personal Data We, Hotel Ramada Pitesti, 31 Calea Bucuresti Str., Pitesti, we are extremely concerned to guarantee the confidentiality and full protection of your personal data in accordance with the rules, principles and regulations in force in the European Union in this field, including with REGULATION no. 679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. This Policy aims to explain in a simple and transparent way what kind of personal data we collect about you and how we process it, refers to the personal data of our clients, business partners, other people who come into contact with we visit or visit our locations, employees or people in the process of hiring, collaborators, and apply to personal data collected by: email, directly at the reception, various forms, CVs, video recordings, web-sites, social media. For the purpose of carrying out the activity, HOTEL RAMADA PITESTI may collect, process and store certain legally required personal data for the conclusion a contract or a legitimate interest, with the legal obligation to keep the data we collect about you, including a certain amount of time after termination of the relationship, in accordance with the "customer knowledge" obligation. Personal data refers to any information that tells us something about you or that we can link to. This includes the name, address, date of birth, account number, IP address, one or more specific items physical, physiological, genetic, psychic, economic, cultural or social identity. You provide personal information to HOTEL RAMADA PITESTI when you become a customer, fill out a form, sign a contract, use our products and services, or contact us in any manner prescribed by law. Processing refers to all operations we can do with data such as collecting, recording, storing, adjusting, organizing, using, disclosing, transferring and deleting data. The Privacy Policy describes:

• The purpose for which we collect and how we use your personal information;
• How we collect personal data;
• The basis of processing for the above purpose;
• The categories of personal data we collect and process;
• Storage time for processing;
• Your rights and how you can exercise them
• To whom can we pass this data.

We also want to let you know the steps we take to ensure the security of your personal data as well as how you can contact us on matters of privacy and protection of your personal data. Who we are Confiden Travel S.R.L., the company operating Hotel Ramada Pitești, with its registered office at 31 Calea București, Pitești, Argeș County, Romania, registered with the Trade Register under J03/353/2005, VAT number RO17265720, is an important player on the hotel market in Pitești.  THE PURPOSE FOR WHICH WE COLLECT AND THE MODE IN WHICH WE USE YOUR PERSONAL DATA Our company collects data in the following cases: 1. If you are a customer or potential hotel customer: We have an obligation to manage safely and for the specified purposes only the personal data you provide to us about you. To provide you with our services 1.1 We require data to provide you with our services:

• you can book rooms and other services in our hotel. The basis for data processing here is to make a contract;
• to be accommodated in our hotel with a legal basis for processing personal data;
• enroll in the loyalty program (optional), based on the hotel's legitimate interest;
• to be a member of our SPA, based on the hotel's legitimate interest in processing, and to make a contract;

1.2. To communicate with you It is important for us to be able to communicate with you for various purposes, such as finding out your opinions on our services, addressing your various complaints, or providing personalized, timely, electronic format. 1.3.Legal obligation In some situations, we may require some personal data under a legal obligation imposed by the applicable law. 1.4.Delivery of information (newsletter) We request data to send you commercial / newsletters in electronic format. For this we specifically ask for your consent / consent and e-mail address, and we have a legitimate interest in our processing. You can withdraw your consent at any time, expressing your option not to receive our newsletter in future. The categories of data processed in the context of our relationship with you are your name, telephone, fax, address, e-mail address (optional) and other personal data that you can directly provide us and are used for legitimate business purposes only. 2. If you are an employee or other collaborator 2.1. In order to enter into contractual relations with us (CIM etc.) We request data required by law to enter into employment contracts with us on the basis of a statutory obligation: name, first name, domicile, date and place of birth, identity card details, study papers, criminal record (where applicable). 2.2. To communicate with you In order to communicate with you in a timely manner, we can request your phone number and e-mail address. 3. If you would like to hire at Ramada Hotel Pitesti We use the personal data contained in the CVs we receive to assess the qualifications of the applicants for a position within the Ramada Hotel Pitesti. We base our processing on the interest in the potential conclusion and performance of a contract of employment. The categories of data processed in the context of our relationship with you are the name, e-mail address, telephone, fax, address, personal details included in the CV, details of education and training, professional qualifications, and other personal data you can supply directly. 4. If you are a business partner / provider 4.1. To keep in touch with you We use your personal data to maintain direct contact and maintain your contractual relationship with you. We collect these data on the basis of the conclusion of commercial contracts. 4.2. Communicating with you We use your contact information to communicate with you about any relevant issues related to our contractual relationship. 4.3. Legal obligation In some situations, we may require some personal data under a legal obligation imposed by the applicable law. 5. If you are a visitor to the Ramada Hotel Pitesti We use your personal data to secure our security, goods and staff. In this case, we base our data processing on Ramada Hotel Pitesti's legitimate interest, namely the protection of these premises, active and personal. The categories of data processed in this context are your name and other personal data on which you can provide us directly at our request as well as your recorded images using the video surveillance system. 6. If you are a user of our websites - www.ramadapitesti.ro We use the personal data we collect from you when you visit our website in order to monitor the traffic and improve the content of the site. We rely on this data processing activity for our legitimate interest in ensuring the proper functioning of our websites and improving them. The grounds for processing personal data may be: a legal obligation (if HOTEL RAMADA PITESTI is legally obliged to disclose certain personal data to public authorities), the execution of a contract concluded by HOTEL RAMADA PITESTI in the context of a particular transaction; or the legitimate interest of HOTEL RAMADA PITESTI to make a transaction in the most efficient way. The online booking service is provided by the RAMADA Brand Franchiser through its website, and when you access this service, the terms and conditions that apply are those on that website. We encourage you to consult them directly at: https://www.wyndhamhotels.com/ramada 7. Provision of personal data The processing of personal data requested by HOTEL RAMADA PITESTI through forms / contracts is mandatory, unless the processing of the data is based on the Customer's consent (eg in the case of direct marketing or automated decision-making which produces legal effects or effects similarly significant and which it is not necessary to execute a contract or fulfill a legal obligation), in which case you will be informed that the provision of the data or the agreement is optional. In other cases, your refusal will cause HOTEL RAMADA PITESTI to be unable to provide the services or products you desire. If you provide HOTEL RAMADA PITESTI with personal data of other individuals, please let them know before such data is provided how HOTEL RAMADA PITESTI intends to process their personal data as described in this privacy policy. 8. Transmission of personal data to third parties Although, as a general rule, we do not disclose your personal data to third parties, it is possible: -to disclose contact details to our marketing service providers (only with your consent); -to disclose your contact information to Ramada franchisee - only if you wish to sign up for your loyalty program; -to disclose contact details to our Satisfaction Survey service providers; -If there is a legal obligation to transmit relevant personal data to public authorities in the context of providing us with government services to comply with our regulatory obligations, we may disclose the data of the relevant authorities, for example to combat acts terrorism and money laundering prevention. The authorities to which we are legally bound to communicate your data may be:

• Public Authorities, Regulators and Surveillance Bodies
• Tax Authorities
• Judicial / investigative authorities, such as the police, public prosecutors, tribunals and arbitration bodies, at their express and legal request.
• Company lawyers and auditors. 9. Processing time and Keeping your personal data We intend to keep your personal data for as short a time as we need for the purpose we initially requested - usually 36 months. However, there are situations where the legislation in force requires that certain data sets be kept for longer periods of time, and for that period, we use feasible solutions, such as secure archiving. 10. Your Rights As a personal data holder, RGPD gives you a number of rights, including:
  • Right of access - allows you to confirm that your personal data is processed by us and, if so, what are the relevant details of these processing activities;
  • Correction Right - Allows you to rectify your personal data if it is incorrect;
  • Delete Right - Allows you to delete your personal data in certain cases, such as:
  • if data is no longer required for purposes for which it was collected)
  • If the processing was based on your consent and you have withdrawn your consent, your consent has expired or if there is no longer a legal basis for processing your personal data;
    • a court or a regulatory authority has decided that your personal data must be deleted
    • if it is proven that your personal data has been processed illegally.
    • The Right to Restrict - allows you to obtain the restriction of processing your personal data in certain cases (for example, when you contest the accuracy of your personal data for a period that allows us to verify this accuracy)
    • The right to object - allows you to object to the further processing of your personal data under the conditions and limits set by law;
    • Data portability right - allows you to receive the personal data you have provided to us in a structured, commonly used, legible format, or to send this data to a another data operator.
    • Creative Right ii - if you are not satisfied with the way we respond to your requests, make a complaint. You can also contact the data protection authority. We are happy to ensure that you exercise these rights, unless this proves impossible or involves a disproportionate effort. You may exercise the above rights and learn more about such rights by submitting to us, in our capacity as data controller, a written request to HOTEL RAMADA PITESTI with headquarters in Pitesti, Calea Bucuresti nr. 31, Phone: +4 (0) 372 480 500, Fax: +4 (0) 372 480 501 or by e-mail at office@ramadapitesti.ro . You also have the right to file a complaint with the data protection authority. We are committed to always addressing your requests with the utmost care and to address any questions you may have to answer as soon as possible. Versions of this privacy policy Strength This Privacy Policy is effective from May 25, 2018. This Privacy Policy will complement the provisions of EU Regulation 2016/679 on the Protection of Individuals with Regard to Data Processing with personal data and on the free movement of such data and other Union or national law on data protection.